Statute

Regulations of the online store

Www.panna-studio.com

§ 1

General provisions

1. The store www.panna-studio.com operates on the principles set out in these regulations.
2. The Regulations specify the conditions for concluding and terminating the product sales contracts and the procedure for complaints.
3. The customer's personal data is subject to the seller processing in accordance with the Privacy Policy.
4. In matters not covered in these Regulations, they apply
Polish law.

§ 2

Definitions contained in the Regulations

1. CLIENT - The person who intends to conclude or concluded a sales contract with the seller.
2. CONSUMER - a natural person performing a legal act not directly related to his business or professional activity with the seller.
3. SELLER - Miss Studio sp.z o.o. , NIP 521 408 71 59, REGON 529730016, KRS 0001128931, ul. Łowicka 44, 02-551 Warsaw
4. Sales contract - Product sales contract concluded in accordance with these Regulations between the Customer and the Seller via the Store.
5. PRODUCT - products available in the store being the subject of a sales contract between the customer and the seller.
6. STORE - Service Provider's online store operating at www.panna-studio.com
7. ORDER - Customer's declaration of will constituting an offer to conclude a product sales contract with the Seller.
8. ORDER FORM -The form is available on the website www.panna-studio.com enabling ordering.
9. STATUTE - these Store Regulations.
10. PRICE - gross amount (net + VAT) in Polish zlotys (PLN), which the customer is obliged to pay the seller for the product.

§ 3

Information on products and their ordering

1. The store www.panna-studio.com sells products via the Internet.
2. The products offered in the store are new, in line with the sales contract and have been legally introduced to the Polish market.
3. Information on the Store's websites does not constitute an offer within the meaning of the law. When placing an order, the customer plays an offer to buy a specific product on the conditions given in its description.
4. Product price does not include delivery costs.
5. Orders can be placed via a website using the order form (shop www.panna-studio.com)-24 hours a day throughout the year.
6. The condition for the customer's effective order in the Store is to read the Regulations and accept its provisions while placing the order.
7. All products offered for sale are new and unused.

§ 4

Conclusion of a sales contract

1. To conclude a sales contract, it is necessary for the Customer to place an order in advance by the Seller in accordance with § 3 point 5 and point 6 of the Regulations.
2. After placing the order, the Seller immediately confirms its receipt.
3. Confirmation of the acceptance of the order referred to in point 2 of this paragraph shall be bound by the Customer by order. The order is confirmed by sending an e-mail.
4. Confirmation of receipt of the order includes:
1. Confirmation of all relevant elements of the order,
2. Form of withdrawal from the contract / refund form
3. These Regulations containing an instruction on the right to withdraw from the contract.
5. After receiving the confirmation of the order, the customer has 30 minutes to pay for the order.
6. Upon receipt of the e-mail referred to in point 4 of this paragraph, and after paying the order by the Customer, a sales contract between the Customer and the Seller is concluded.
7. In the absence of payment according to point 5 of this § 4, the order shall be automatically canceled.
8. Each sales contract will be confirmed by the purchase proof that will be attached to the product.
9. The seller reserves the right to refuse to accept the order placed by the Customer, in particular in the case of:
1. Customer contact details are incomplete or incorrect;
2. There will be no authorization of the price of the price in the electronic payment system;
3. Payment has not been paid at the required time;
4. The product is temporarily unavailable or withdrawn from the offer.

§ 5

Payment methods

1. The Seller provides the payment via an electronic payment system.
2. In the case of payment via an electronic payment system, the Customer shall make payment before the contract is started in accordance with § 4 point 5. The electronic payment system allows you to make payments by credit card or quick transfer from selected Polish banks.

§ 6

Cost, date and methods of product delivery

1. The product will be sent only after paying the order in accordance with §4 item 5.
2. The costs of delivery of the product that the customer covers is determined during the ordering process.
3. The product delivery date consists of the product completion time and the delivery time of the product by the carrier:
1. The time of completing the products is no more than 12 business days,
2. Delivery of products that are movable items by the carrier shall take place within the period declared by him, i.e. up to 2 business days from the moment of sending the parcel.
4. Products purchased in the store are sent only in Poland via a courier company.
5. The implementation of the order ends after the customer receives the product. The customer is responsible for the risk of risk -related risk (including loss or destruction).

§ 7

Product complaint

1. The basis and scope of the seller's liability to the Customer who is a consumer due to the lack of compliance of the Product with the Agreement are specified in the Consumer Rights Act of 30 May 2014,
2. The basis and scope of the seller's liability to the customer who is an entrepreneur under the warranty are specified in the Act of the Civil Code of April 23, 1964.
3. The seller is responsible to the customer who is a consumer for the lack of compliance of the product with the contract existing at the time of delivery of the product and disclosed within 2 years from that moment. Notifications about the lack of compliance of the product with the contract and submitting the appropriate request can be made via e-mail to: panna@panna-studio.com
4. As part of a complaint, a customer who is a consumer may demand one of two activities:
a. Product replacement with a new one,
b. Product repair by the seller.
5. In the above message in writing or electronic form, as possible of information and circumstances regarding the subject of the complaint should be provided, in particular the type and date of irregularity and contact details. The information provided will significantly facilitate and accelerate the recipient of the complaint by the seller,
6. To assess the irregularities and non -compliance of the product with the contract, the customer is obliged to provide the Seller's product, and the seller is obliged to collect it at his expense. Attaching a receipt or invoice can accelerate and make a complaint easier.
7. The seller will respond to the request of the Customer who is a consumer immediately, no later than within 14 days from the moment the complaint is submitted,
8. Failure to make a consumer complaint within 14 days of its notification is tantamount to its inclusion.
9. In connection with the justified complaint of the Customer who is a consumer, the Seller within 30 business days of its consideration:
a. covers the costs of repair or replacement and re -delivery of the product to the customer,
b. reduces the price of the product (the reduced price must remain in the proportion of the price of the goods in accordance with the contract not compatible with the contract) and returns the value of the reduced price to the customer within 14 days of receiving the price reduction statement from the customer.
10. The response to the complaint is transferred on paper or other durable medium, e.g. email or SMS.
11. In the event of failure to take into account the complaint, the product will be transferred or sent to the customer along with the opinion of the unjustified complaint.
12. In the event of withdrawal from the contract by the Customer who is a consumer, the seller returns the price of the Product at the latest within 14 days from the date of receipt of the returned goods or evidence of his reference. In the event of withdrawal from the contract, the customer is obliged to immediately return the goods to the Seller at the Seller's expense,
13. Natural leather is a material susceptible to external factors. During exploitation, damage may appear as: scratches, discoloration, losing gloss, collapse and wiping. The effects of metal fittings of fittings may occur. These are normal processes and they result from the use of the product.

§ 8

The right to withdraw from the contract

1. Subject to point 10 of this paragraph, a customer who is a consumer who has concluded a distance sales contract may withdraw from it without giving reasons, making a relevant statement within 14 days.
2. In the event of withdrawal from the sales contract, it is considered reliable, and the consumer is obliged to return the product of the seller no later than 14 days from the day on which he withdrew from the sales contract. To keep the deadline, it is enough to send back the product before its expiry.
3. The seller has the right to refuse to accept the product in cases of return of a damaged product, a return made after the limit of the permissible date or return of an incomplete product.
4. In the event of withdrawal from the sales contract, the product should be returned in accordance with the instructions received from the Seller.
5. The consumer shall be responsible for reducing the value of the product resulting from using it in a way that goes beyond the necessary character, features and functioning of the product. In order to determine the character, features and functioning of the product, the consumer should handle the product and check it only in the same way he could do it in a stationary store.
6. Subject to point 8 of this paragraph, the Seller will refund the value of the product along with the costs of its delivery using the same payment method that the customer used, unless the customer has clearly agreed to a different return that does not involve any costs for him. Subject to point 7 of this paragraph, the return will take place immediately, and at the latest within 14 days from the moment the Seller receives a statement of withdrawal from the sales contract.
7. If the customer has chosen the method of delivery of the product other than the cheapest ordinary delivery method offered by the store, the seller is not obliged to reimburse him the additional costs incurred by him.
8. The seller has the right to refrain from payments received from the Customer until the item is received back or the proof of its return, depending on which event will take place earlier.
9. The customer who is a consumer withdrawing from the Sales Agreement, in accordance with item of this paragraph, only bears the costs of returning the product to the seller.
10. The fourteen -day period, at which the customer who is a consumer may withdraw from the contract, counts from the day on which he took possession of the product.
11. The right to withdraw from a distance contract is not entitled to the Customer in the event of a sale contract, in which the subject of the benefit is the goods manufactured according to the consumer specification or serving to satisfy his individualized needs.
12. The right to withdraw from the sales contract is entitled to both the seller and the customer. This applies to the case of the other party failure to perform his obligation within a strictly specified period, with the customer cannot withdraw from the contract if the seller demonstrates that the product's non -compliance with the contract is irrelevant.

§ 9

Final provisions

1. Agreements concluded through the Store are concluded in accordance with Polish law.
2. In the event of non -compliance of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. Any disputes arising from sales contracts between the store and consumers will be resolved first through negotiations, with the intention of the amicable termination of the dispute, taking into account the Act on non -court resolution of consumer disputes. However, if this would not be possible, or it would be unsatisfactory for either party, disputes will be resolved by the competent common court, in accordance with point 4 of this paragraph.
4. Possible disputes arising between the Service Provider and the Service Recipient (Customer) who are also a consumer are subject to the court competent in accordance with the provisions of the Code of Civil Procedure of November 17, 1964.
5. The customer who is a consumer also has the right to use out -of -court methods of resolving disputes, in particular by submitting an application for mediation or application for consideration of the case by the arbitration court after completing the complaint procedure (the application can be downloaded on the website http://www.uokik.gov.pl/download.php?plik=6223). The list of permanent amicable consumer courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website:
http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also benefit from the free assistance of the poviat (municipal) consumer ombudsman or social organization, to which statutory tasks include consumer protection. Out -in -law pursuing claims after the complaint procedure is free.